Customer Support Engineer

London
1 week ago
Create job alert

Customer Support Engineer

An exciting opportunity for a talented graduate or experienced support professional to join a market-leading, disruptive software company in London as a Customer Support Engineer.

Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects.

You'll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you'll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.

Location: Central London– 3 days in office / 2 days remote

Salary: £28,000 - £35,000 + healthcare, pension etc.

Requirements for Customer Support Engineer:

  • A minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline

  • At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV).

  • Basic scripting knowledge in Python or Bash beneficial

  • You really care about the customer experience and have experience to prove this (can be from summer job, internship etc).

  • A motivated self-starter with a problem-solving attitude

  • Strong aptitude for picking up technologies

  • Ability to work with autonomy and as part of a team

  • Great communication skills with fluent spoken and written English

  • You are keen to work in a client-facing technical role (opposed to taking the R&D route)

    Responsibilities for Customer Support Engineer

  • You will initially be fully trained on the machine learning platform to understand the intricacies of the product

  • You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)

  • Manage customer issues from initial report through to resolution

  • Basic troubleshooting, and escalation of issues to the tech team

  • Give an excellent customer experience throughout the resolution process

    What this offers

  • Working for an industry-leading software company who has a fantastic track record of successfully hiring and training graduates

  • An exciting opportunity to forge a career in Technical Support Engineering for a fantastic fast-growing company

  • A good remuneration and benefits package

    Applications

    If you have top academics and would like to apply, we would love to hear from you. Please ensure when applying that your degree classification/GPA and your A Level grades (or UCAS equivalent) are on your CV. Please send an up-to-date CV via the relevant link.

    We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).

    Keywords: Support Engineer / Technical Support Specialist / IT Support Engineer / Customer Support Engineer / Application Support Engineer / Software Support Engineer / Client Support Engineer / Systems Support Engineer / Service Desk Engineer / Helpdesk Engineer / Technical Solutions Engineer / IT Solutions Engineer / Product Support Engineer / Platform Support Engineer / Technology Support Engineer Python / Bash / 1st line / first line / junior / trainee / graduate

    ********************************************************************************

    RedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.

    We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Related Jobs

View all jobs

Product Owner - Hardware

Data Scientist (AI Engineer)

Software Design Engineer

Data Science Engineer

Senior Business Systems Analyst (Field Engineer Planning Systems)

Data Science Lead

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Shifting from Academia to the AI Industry: How Researchers Can Harness Their Skills to Drive Commercial Artificial Intelligence

Artificial intelligence (AI) has advanced from a specialised academic pursuit to a transformative force in almost every sector—from healthcare diagnostics and autonomous vehicles to recommendation systems and creative generative models. As AI technologies continue to grow in complexity and impact, companies are looking for talent that combines deep theoretical knowledge with the ingenuity to solve real-world challenges. Increasingly, PhDs and academic researchers fit this profile perfectly. This guide will help you map out the transition from academia to industry in artificial intelligence. Whether you specialise in reinforcement learning, computer vision, natural language processing, or another AI discipline, you’ll find actionable advice on how to translate your academic strengths, adapt to commercial constraints, and excel in roles where your research insights can revolutionise products, services, and user experiences.

The Ultimate Glossary of AI Terms: Your Comprehensive Guide to Artificial Intelligence

Artificial Intelligence (AI) is transforming the modern workforce and daily life at an unprecedented pace. From healthcare to finance, AI-driven solutions are helping organisations streamline processes, enhance decision-making, and offer innovative products and services. As a result, AI jobs are in high demand, offering lucrative salaries and exciting career paths for those with the right skill set. Whether you’re starting your journey toward an AI career or you’re a seasoned professional aiming to stay on top of the latest developments, a strong command of AI terminology is essential. This glossary of key AI terms will help you navigate important concepts, from fundamental machine learning techniques to advanced topics like deep learning and ethical AI. By familiarising yourself with this comprehensive list, you’ll be better equipped to discuss AI trends, contribute to innovative projects, and identify new opportunities in one of tech’s fastest-growing fields.

Diversity & Inclusion in AI Jobs: Building a More Equitable Workforce for Recruiters and Job Seekers

Artificial Intelligence (AI) is rapidly reshaping how we live, work, and interact with technology. From virtual assistants in our homes to complex machine learning algorithms powering healthcare diagnostics, AI is becoming increasingly integrated into our daily lives. As the field expands, AI systems and solutions are touching more people and influencing more industries than ever before. Despite the vast potential of these technologies, one critical area that requires urgent attention is diversity and inclusion (D&I) within AI teams and organisations. The current state of diversity in AI can be best described as a work-in-progress. For years, the technology sector as a whole has struggled to achieve balanced representation across gender, race, socioeconomic status, and other underrepresented groups in tech. While there has been some improvement—thanks to awareness campaigns, diversity programmes, and mentorship initiatives—recent studies still reveal a stark gap in the presence of women, ethnic minorities, people with disabilities, and other marginalised communities in AI roles. According to various reports, women represent only a fraction of the AI workforce, and people from Black or other ethnic minority groups remain disproportionately underrepresented in tech leadership positions. The lack of diversity in AI reflects broader inequalities within STEM (science, technology, engineering, and mathematics) fields, and these issues can have direct consequences on the products and services we create. Why does this matter so much? AI systems are often trained on large datasets that can inadvertently carry biases. If the teams building AI are not representative of the society their products serve, it can lead to entrenched biases—sometimes in unexpected ways. For example, facial recognition software has historically struggled to accurately recognise non-white faces. Chatbots and language models have, at times, echoed prejudices lurking in their training data. When AI products and services fail to consider the full spectrum of users, the results can undermine public trust, stall innovation, and cause real-world harm. On the flip side, the benefits of inclusive teams for innovation and product design are considerable. Diverse and inclusive environments tend to foster a broader range of perspectives, ensuring that potential blind spots are addressed early in the AI development process. This leads to more robust, user-friendly products that cater to a wider audience. Multiple studies have shown that companies prioritising diversity are not only more innovative but also more profitable. By embracing underrepresented groups in tech, employers can tap into a broader talent pool, spark creative solutions, and boost employee satisfaction. But how do we go about creating more inclusive AI workplaces? In this article, we will explore the barriers to entry that many underrepresented groups face, examine successful D&I initiatives shaping the industry, and provide practical advice on how job seekers and employers alike can champion diversity in AI. Our goal is to illuminate pathways to a more equitable AI workforce, one where talent and merit thrive unhindered by systemic barriers. By taking deliberate steps to break down these barriers and actively promote inclusivity, we can ensure that AI technology reaches its full potential for everyone. Whether you are an aspiring AI professional, a hiring manager, or simply curious about how the tech industry is evolving, the following insights will help you better understand why diversity in AI is so vital. Moreover, you’ll learn about concrete steps you can take—or encourage your company to take—to nurture a thriving, diverse workforce. Ultimately, creating an inclusive environment is not just a corporate social responsibility; it is the key to unlocking the next wave of AI-driven innovation and ensuring the technology serves all communities in a fair and ethical manner.