Customer Success Manager

Qualis Flow
London
5 months ago
Applications closed

Related Jobs

View all jobs

Customer Account Co-ordinator

Sales Account Manager

Sales Manager

Data Manager

Key Account Manager

Account Manager


REMOTE FIRST / PERMANENT / FULL-TIME 

Who are we?

At Qflow we’re on a mission to transform one of the world’s most pollutive industries: Construction. We help them cut waste and reduce their carbon emissions by providing construction and development teams with the data driven insights they need to deliver productive, profitable, and sustainable projects. Our team combines construction experience with software engineering and cutting-edge data science to deliver real-time alerts to risks and opportunities during construction.

After successfully raising an oversubscribed Series A investment round, our commercial team is now growing. We are seeking a talented Customer Success Manager who is eager to contribute to building a sustainable future. If you are passionate about sustainability, believe that with cutting-edge technology we can address tangible issues, you value radical transparency, unstoppable tenacity and encourage collaboration and curiosity within your team, this opportunity is tailor-made for you.


Your team and your role

We’re looking for someone to take ownership of direct customer relationships and maximising the success of those relationships, by understanding how customers are utilising Qflow’s product portfolio to achieve their desired outcomes. With both a client and technical focus, this role plays a critical part in translating customer needs to technical solutions.

You’ll be working in our Commercial team, collaborating closely with Sales, Product and Engineering teams and reporting to the Growth Director.

Customer relationships

  • Build and maintain deep, long-term relationships with customers, fostering trust and loyalty while positioning yourself as a strategic, trusted advisor.
  • Be the primary point of contact for customers, managing their needs and concerns in a professional manner, ensuring high levels of customer satisfaction, retention, and long-term success.
  • Implement customer onboarding and training activities, working closely with customers during that time to understand their sustainability and business goals.
  • Collaborate with other internal teams to ensure customers receive the best possible experience.
  • Position Qflow as a strategic partner, not just a software vendor, by contributing to the customer’s overall business success.

Value realisation

  • Conduct regular customer reviews, to ensure they are maximising the value of Qflow, helping customers to achieve their desired outcomes through the effective use of Qflow’s products.
  • Close collaboration with the Commercial team to ensure other team members are empowered with accurate customer insights, supporting the expansion of accounts, and working to mitigate customer risks.
  • Utilise customer data, usage metrics, and trends to identify patterns, and proactively address customer needs or opportunities for enhancement.
  • Gather data and work collaboratively with customers to produce case studies (with quantified value) of customer successes.
  • Work with leadership team to develop customer success strategies and identify risks/opportunities within our portfolio.


    Your skills
  • Proven track record in customer success role within a SaaS organisation in the Contech sector (construction, engineering, sustainability or a related industry)
  • Strong project management skills, with the ability to manage client relationships in different parts of the organisation
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key clients and stakeholders
  • Commercial mindset; understanding that our ultimate goal is to unlock value for our customers.
  • Experience in successful cross-functional team collaboration to maximise customer experience and business opportunities
  • Passion for delivering exceptional customer experiences and contributing towards making construction a more sustainable place for everyone.
  • Proficient in utilising various tools and platforms to manage client requests
 

Our offer

Salary up to £55k depending on experience with a performance based commissions structure 
Remote-first team (we enjoy meeting up from time to time in our London HQ and we would love to see you there too!)
Company laptop and tools
️ 25 days annual leave + 3 days company closure at Christmas + bank holidays
Paid sick leave
Private medical insurance
Critical illness and life insurance
Pension contribution up to 7%
Enhanced family policy
Paid volunteering days
✈️ We allow our employees to work abroad for up to 90 days
We’ll offset your annual carbon footprint on your behalf via Ecologi
Learning & development and career progression opportunities
Company social events (online and in person!)

Our promise

Creating an environment where everyone feels valued, respected and heard is at the forefront of everything we do. We are committed to providing equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

We created a culture that extends to all aspects of our operations, including step-free access, as we believe that everyone should have equal opportunities to access our facilities, services, and digital platforms.

Important Notice: No Recruitment Agencies

We kindly request that recruitment agencies refrain from contacting us regarding this job posting. We are solely interested in direct applications from candidates. Any unsolicited communication or resumes received from agencies will not be considered or acknowledged. We encourage candidates to apply directly through the provided application process. Thank you for your understanding.

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

10 Ways AI Pros Stay Inspired: Boost Creativity with Side Projects, Hackathons & More

In the rapidly evolving world of Artificial Intelligence (AI), creativity and innovation are critical. AI professionals—whether data scientists, machine learning engineers, or research scientists—must constantly rejuvenate their thinking to solve complex challenges. But how exactly do these experts stay energised and creative in their work? The answer often lies in a combination of strategic habits, side projects, hackathons, Kaggle competitions, reading the latest research, and consciously stepping out of comfort zones. This article will explore why these activities are so valuable, as well as provide actionable tips for anyone looking to spark new ideas and enrich their AI career. Below, we’ll delve into tried-and-tested strategies that AI pros employ to drive innovation, foster creativity, and maintain an inspired outlook in an industry that can be both exhilarating and daunting. Whether you’re just starting your AI journey or you’re an experienced professional aiming to sharpen your skills, these insights will help you break out of ruts, discover fresh perspectives, and bring your boldest ideas to life.

Top 10 AI Career Myths Debunked: Key Facts for Aspiring Professionals

Artificial Intelligence (AI) is one of the most dynamic and rapidly growing sectors in technology today. The lure of AI-related roles continues to draw a diverse range of job seekers—from seasoned software engineers to recent graduates in fields such as mathematics, physics, or data science. Yet, despite AI’s growing prominence and accessibility, there remains a dizzying array of myths surrounding careers in this field. From ideas about requiring near-superhuman technical prowess to assumptions that machines themselves will replace these jobs, the stories we hear sometimes do more harm than good. In reality, the AI job market offers far more opportunities than the alarmist headlines and misconceptions might suggest. Here at ArtificialIntelligenceJobs.co.uk, we witness firsthand the myriad roles, backgrounds, and success stories that drive the industry forward. In this blog post, we aim to separate fact from fiction—taking the most pervasive myths about AI careers and debunking them with clear, evidence-based insights. Whether you are an established professional considering a career pivot into data science, or a student uncertain about whether AI is the right path, this article will help you gain a realistic perspective on what AI careers entail. Let’s uncover the truth behind the most common myths and discover the actual opportunities and realities you can expect in this vibrant sector.

Global vs. Local: Comparing the UK AI Job Market to International Landscapes

How to navigate salaries, opportunities, and work culture in AI across the UK, the US, Europe, and Asia Artificial Intelligence (AI) has evolved from a niche field of research to an integral component of modern industries—powering everything from chatbots and driverless cars to sophisticated data analytics in finance and healthcare. The job market for AI professionals is consequently booming, with thousands of new positions posted each month worldwide. In this blog post, we will explore how the UK’s AI job market compares to that of the United States, Europe, and Asia, delving into differences in job demand, salaries, and workplace culture. Additionally, we will provide insights for candidates considering remote or international opportunities. Whether you are a freshly qualified graduate in data science, an experienced machine learning engineer, or a professional from a parallel domain looking to transition into AI, understanding the global vs. local landscape can help you make an informed decision about your career trajectory. As the demand for artificial intelligence skills grows—and borders become more porous with hybrid and remote work—the possibilities for ambitious job-seekers are expanding exponentially. This article will offer a comprehensive look at the various regional markets, exploring how the UK fares in comparison to other major AI hubs. We’ll also suggest factors to consider when choosing where in the world to work, whether physically or remotely. By the end, you’ll have a clearer picture of the AI employment landscape, and you’ll be better prepared to carve out your own path.