National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

Customer Journey Owner

Cathedrals
6 months ago
Applications closed

Related Jobs

View all jobs

Data Scientist (Claims)

Senior Data Scientist (Fraud)

Senior Data Scientist

Senior Data Scientist

Artificial Intelligence & Machine Learning Engineer

Part-Time Machine Learning Engineer

Customer Journey Owner

Manchester office every couple of weeks up to 70k

MERJE is excited to present an exceptional opportunity for a Customer Journey Owner in the consumer finance sector. This role offers the chance to shape cutting-edge customer experiences using innovative technologies, including generative AI. The successful candidate will lead the design and delivery of servicing journeys for a rapidly growing digital lender.

This consumer finance business is revolutionizing the industry with its digital credit card and partnerships with major brands. Backed by significant Private Equity funds, the company is on a mission to redefine consumer finance, making it simpler and more enjoyable for customers.

As the Customer Journey Owner, you'll be at the forefront of designing and implementing best-in-class servicing journeys. You'll leverage cutting-edge technology, including generative AI, to create seamless omni-channel experiences that delight customers and drive efficiency.

 Key Responsibilities:

Design and own end-to-end customer journeys across multiple channels
Leverage generative AI capabilities to maximise service quality and efficiency
Conduct customer insights research and analysis to inform decision-making
Lead experimentation and A/B testing to optimise customer experiences
Collaborate with cross-functional teams to shape and deliver improvements
Required knowledge and experience:

Proven experience in customer journey design and optimisation
Strong understanding of consumer lending and/or banking industry
Experience with Lean Six Sigma or Design Thinking methodologies
Keen interest in AI and practical applications of large language models
Excellent problem-solving and communication skills
If you're passionate about creating exceptional customer experiences and want to be at the forefront of innovation in consumer finance, apply now for the Customer Journey Owner position! _________________________________

Applicants must be located and eligible to work in the UK without sponsorship. Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website. If you would like this job advertisement in an alternative format, please contact MERJE directly

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jobs Careers

AI Jobs Skills Radar 2026: Emerging Frameworks, Languages & Tools to Learn Now

As the UK’s AI sector accelerates towards a £1 trillion tech economy, the job landscape is rapidly evolving. Whether you’re an aspiring AI engineer, a machine learning specialist, or a data-driven software developer, staying ahead of the curve means more than just brushing up on Python. You’ll need to master a new generation of frameworks, languages, and tools shaping the future of artificial intelligence. Welcome to the AI Jobs Skills Radar 2026—your definitive guide to the emerging AI tech stack that employers will be looking for in the next 12–24 months. Updated annually for accuracy and relevance, this guide breaks down the top tools, frameworks, platforms, and programming languages powering the UK’s most in-demand AI careers.

Jobs

How to Find Hidden AI Jobs in the UK Using Professional Bodies like BCS, IET & the Turing Society

When it comes to job hunting in artificial intelligence (AI), most candidates head straight to traditional job boards, LinkedIn, or recruitment agencies. But what if there was a better way to find roles that aren’t advertised publicly? What if you could access hidden job leads, gain inside knowledge, or get referred by people already in the field? That’s where professional bodies and specialist AI communities come in. In this article, we’ll explore how UK-based organisations like BCS (The Chartered Institute for IT), IET (The Institution of Engineering and Technology), and the Turing Society can help you uncover AI job opportunities you won’t find elsewhere. We'll show you how to strategically use their directories, special-interest groups (SIGs), and CPD (Continuing Professional Development) events to elevate your career and expand your AI job search in ways most job seekers overlook.

Jobs

How to Get a Better AI Job After a Lay-Off or Redundancy

Being made redundant or laid off can feel like the rug has been pulled from under you. Whether part of a wider company restructuring, budget cuts, or market shifts in tech, many skilled professionals in the AI industry have recently found themselves unexpectedly jobless. But while redundancy brings immediate financial and emotional stress, it can also be a powerful catalyst for career growth. In the fast-evolving field of artificial intelligence, where new roles and specialisms emerge constantly, bouncing back stronger is not only possible—it’s likely. In this guide, we’ll walk you through a step-by-step action plan for turning redundancy into your next big opportunity. From managing the shock to targeting better AI jobs, updating your CV, and approaching recruiters the smart way, we’ll help you move from setback to comeback.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.