DescriptionCustomer Data Partner
About Astellas: At Astellas we can offer an inspiring place to work and a chance to make your mark in doing good for others. Our expertise, science and technology make us a pharma company. Our open and progressive culture is what makes us Astellas. It’s a culture of doing good for others and contributing to a sustainable society. Delivering meaningful differences for patients is our driving force. We all have a significant opportunity to make that difference, working locally in the areas we know best, whilst drawing inspiration from the different insights and expertise we have access to globally and from our innovative, external partners. Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division. Our ethos is underpinned by the Astellas Way, comprising five core values: patient focus; ownership; results; openness and integrity. We are proud to offer an inclusive and respectful working environment that fosters collaboration and ownership. Our aspiration is to bring the best brains together, to provide them with world-leading tools and resources and a unique structure that fosters real agility and entrepreneurial spirit. The Opportunity: As a Customer Data Partner, you will work collaboratively with partners such as the rest of Commercial Capabilities, global/regional commercial brand teams/marketing, commercial divisions and affiliates, Medical Affairs, Clinical and Development, Digital X / Information Systems, Ethics and Compliance, Privacy and Legal teams as well as third-party vendors, in an Agile way of working. In this role, you will play a critical part in the Data Strategy team and will be responsible for end-to-end ownership of KEE/KOL and customer data in commercial including strategy, vision, roadmap, delivery, operations, and integration as well as uncovering opportunities to help Astellas get best out of KEE/KOL and customer data. Hybrid Working: At Astellas we recognise the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimising the most productive work environment for you to succeed and deliver. Key Activities for this role:
Develop KEE/KOL and Customer Data frameworks in partnership, continuously ideate, experiment, and innovate to disrupt methodologies/processes/experiences. Own, develop, and execute vision, strategy, and roadmap of KEE/KOL & customer data, deliver capabilities and BAU operations as well as business architecting on this area. Lead the development of capabilities for a connected landscape in partnership with various teams to deliver value. Identify value propositions, ensure value driven by KEE/KOL and customer data is clearly defined and can be measured, story tell the measured success.
Essential Knowledge & Experience: Substantial data experience in the pharmaceutical industry in the commercial domain. Hands-on experience with KEE/KOL Data, Customer Master Data Management, CRM and getting insights out of them. Deep experience with end-to-end business ownership of data capabilities/products and processes in data strategy as well as a sound technical understanding. With Excellent verbal/written communication skills have strong interpersonal skills with the ability to effectively interact with all levels of employees including senior management, able to effectively influence and deliver results Experience with data privacy protection and solid experience with data lifecycle management, data management and data governance Preferred Knowledge & Experience: Agile Experience AI / Gen AI experience and Data Science experience Education/Qualifications: Bachelor’s degree in computer science or other quantitative discipline Additional Information: This is a permanent, full-time position. Position is based in the United Kingdom. This position follows our hybrid working model. Role requires a blend of home and a minimum of 1 day per quarter in our Addlestone office. Flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
