Customer Account Co-ordinator

Customer Account Co-ordinator

The Company and the Role

This company products that solve problems for industry in the real world. They use data, analytics, machine learning and AI to deliver insights to networks and assets through SAAS and cloud-based services. The team is expanding to improve the existing products, grow the customer base and increase revenue. This role will suit someone with strong account management skills and the ability to focus on the customer.

Responsibilities:

Working directly with the Account Managers this person will be in contact with customers on an ongoing basis to answer any queries or resolve issues.

The role will involve

• Understanding customer configurations
  
  
• Monitor/Asses service against customer SLAs
  
  
• Drive solutions to any issue/requests
  
  
• Help troubleshoot and resolve issues
  
  
• Document issues/solutions and knowledge-based questions
  
  
• Understand and support for an efficient deployment process
  
  
• Identify and implement any process improvements
  
  
• Work closely with technical support, front end and back end teams
  
  
• Provide updates and support to the Customer Success Team
  
  
• Support with Client reporting
  
  
• Internal reporting
  
  
• Customer focus
  
  Requirements
  
  
• STEM Degree or equivalent work experience
  
  
• Willingness to engage and work well with others
  
  
• Waste water industry or utility domain experience ideal
  
  
• Customer engagement experience
  
  
• Full UK Driving Licence (due to travel)
  
  
• Demonstrable analytical capabilities with the ability to interpret graphs
  
  
• Solution orientated problem-solving mindset
  
  
• Excellent communication skills
  
  
• Fully confident and proficient in the application of MS Excel, Word, PowerPoint and Word
  
  The package
  
  
• Competitive, attractive salary
  
  
• Share Scheme
  
  
• Hybrid working
  
  
• Private health insurance
  
  
• Pension
  
  
• Cycle-to-work scheme