A great opportunity for a Category Insight Manager to work at a business who generate the best of human and artificial intelligence to power possibilities for individuals, organisations and society. Their solutions make sense of what has happened and what will, could or should be done to re-shape industries and societies around the needs of the people they serve.As one of the world’s fully diversified data science and AI leaders they operate across every sector of the economy and are growing fast - with growth comes opportunity! They’re passionate about building out their team of smart, fun, diverse and motivated people.They combine a team of experts that spans data scientists, actuaries, statisticians, business analysts, strategy consultants, engineers, technologists, programmers, product developers, and futurists – all dedicated to harnessing the power of data to drive transformational outcomes for their clients.Role summaryActing as a trusted advisor to Consumer clients, the Category Insight Manager will be providing data driven solutions through consulting projects and products to solve their business problems and ultimately drive return on investment for the client.Their projects and solutions involve supporting clients with insights and recommendations on promotional activity, category review and planning, marketing, media and overall brand and category strategy.Key External Stakeholders: Sales, category and marketing teams within Consumer companies.Key Internal Stakeholders: Consultants, senior consultants and lead consultants within the Consumer team (where applicable, working collaboratively across projects and products to deliver insights to clients) and the product team (to provide feedback and inputs into roadmaps and product enhancement on analytical products).Key responsibilitiesClient management: manage own portfolio of approximately 2-3 clients; build and maintain positive working relationships with key client stakeholdersKPIs on client retention and satisfaction / NPSDeliver analytical solutions through bespoke analysis and projectsKPIs on revenue and financial targets, client retention and satisfactionUsing a trusted advisor approach, deliver ROI for clients, and upsell and cross sell projects and products to existing clients e.G. Projects, incremental FTE, product bundlesKPIs on client revenue mix and client retentionContribute to high-performing, knowledge focused and positive and engaged culture for the CONSUMERR teamKey ActivitiesClient management: manage own portfolio of approximately 2-3 clients; build and maintain positive working relationships with key client stakeholdersManage and deliver on day-to-day needs and queries from clientsBuild positive relationships with stakeholders across client businessesWorking onsite at client offices to support usage and engagement with solutionsDeliver analytical solutions through bespoke analysis and projectsRelevant client interaction to understand current and future needs, translating complex requirements into a logical workflow and planProject and task management of relevant stakeholders to deliver analytical projectsConduct analysis leveraging tools e.G. Checkout and SupplierConnect to provide actionable insights and recommendation to clientsWorking in collaboration with analysts to run bespoke analyses on key client questionsPresenting solutions and recommendations back to client stakeholdersUsing a trusted advisor approach, deliver ROI for clients, and upsell and cross sell projects and products to existing clients e.G. Projects, incremental FTE, product bundlesBe a super user of their products and build knowledge to educate client’s on best use of productsBe able to identify solutions relevant to client needs and communicate this effectivelyRun ad hoc training sessions on products as neededOngoing conversations with clients to build knowledge to provide Product teams with consistent and reliable source of feedbackIdentify and initiate commercial opportunities for growing client accountsAble to close straightforward renewal conversations and managing all contract renewal processes with some Senior Consultant supportContribute to high-performing, knowledge focused and positive and engaged culture for the CONSUMERR teamAttending and participating in team meetings and knowledge sharing sessionsBeing a team player and providing support to juniors, peers and seniors within the team as neededExperience and education requiredTertiary qualifications in a related disciplineExperience working within a Retail / FMCG /Consumer business in buying, category or sales or in an analytics consulting role in the Consumer industryKnowledge and experience analysing data (customer, transaction or sales data) in an Consumer / FMCG contextAn ability to work proactively and leverage available resources to problem solve, with support from consultants and senior consultantsExperience working with stakeholders (both internal and ideally externally) up to a senior / director levelStrong communication skills with the ability to explain and distil complex information and data into actionable strategies for clientsConfident presentation skillsAbility to thrive in a fast paced and regularly changing environment, juggling multiple stakeholders and projects
