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Cloud Engineer & 3rd Line Support

London
1 month ago
Applications closed

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Job Specification: Cloud Engineer / 3rd Line Support
Location: Remote / UK
Role Overview:
As a Cloud Engineer, you will work hands-on with the latest Microsoft Cloud technologies, providing both day-to-day support and technical project work across Microsoft 365 and Azure platforms. You should be driven, technically proficient, and customer-focused, with a proactive attitude and a genuine interest in security-first cloud solutions.
Essential Experience:

  • Intermediate to expert-level hands-on experience with Microsoft 365 and Azure
  • Strong understanding of cloud governance, compliance, and security best practices
  • Excellent problem-solving skills
  • Experience in delivering both support and project-based work
  • Strong verbal and written communication skills
  • Ability to work independently and manage multiple priorities
  • Windows Server experience
  • 3rd Line Support experience
    Desirable:
  • Foundational knowledge and expertise in networking, virtualization, and traditional on-premises infrastructure
  • Experience with PowerShell scripting and automation
  • Proficiency in Microsoft Endpoint Management
  • Familiarity with the Microsoft Defender suite and Sentinel
  • Experience with Cyber Essentials and CIS Benchmarks
  • Good working knowledge of artificial intelligence applications
    Key Responsibilities:
  • Implement and manage cloud security best practices
  • Deploy solutions across Microsoft 365 and Azure environments
  • Support customers with complex cloud-related incidents
  • Lead cloud migration and transformation projects
  • Deliver solutions and resolve issues within tight deadlines
  • Occasionally work outside regular hours as required
  • Identify and capitalize on sales opportunities
  • Accurately log time using our ITSM tool (HALO) to ensure customer value
  • Collaborate with internal teams to enhance delivery knowledge and skills
  • Provide high-quality documentation and customer training as needed
    If you want the opportunity to work for a growing Microsoft Partner, Please Apply Now
National AI Awards 2025

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