Cloud Engineer & 3rd Line Support

Job Specification: Cloud Engineer / 3rd Line Support
Location: Remote / UK
Role Overview:
As a Cloud Engineer, you will work hands-on with the latest Microsoft Cloud technologies, providing both day-to-day support and technical project work across Microsoft 365 and Azure platforms. You should be driven, technically proficient, and customer-focused, with a proactive attitude and a genuine interest in security-first cloud solutions.
Essential Experience:

• Intermediate to expert-level hands-on experience with Microsoft 365 and Azure
  
• Strong understanding of cloud governance, compliance, and security best practices
  
• Excellent problem-solving skills
  
• Experience in delivering both support and project-based work
  
• Strong verbal and written communication skills
  
• Ability to work independently and manage multiple priorities
  
• Windows Server experience
  
• 3rd Line Support experience
  Desirable:
  
• Foundational knowledge and expertise in networking, virtualization, and traditional on-premises infrastructure
  
• Experience with PowerShell scripting and automation
  
• Proficiency in Microsoft Endpoint Management
  
• Familiarity with the Microsoft Defender suite and Sentinel
  
• Experience with Cyber Essentials and CIS Benchmarks
  
• Good working knowledge of artificial intelligence applications
  Key Responsibilities:
  
• Implement and manage cloud security best practices
  
• Deploy solutions across Microsoft 365 and Azure environments
  
• Support customers with complex cloud-related incidents
  
• Lead cloud migration and transformation projects
  
• Deliver solutions and resolve issues within tight deadlines
  
• Occasionally work outside regular hours as required
  
• Identify and capitalize on sales opportunities
  
• Accurately log time using our ITSM tool (HALO) to ensure customer value
  
• Collaborate with internal teams to enhance delivery knowledge and skills
  
• Provide high-quality documentation and customer training as needed
  If you want the opportunity to work for a growing Microsoft Partner, Please Apply Now