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Chatbot Engineer

esure Group
Reigate
1 year ago
Applications closed

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Job Description

To be the domain expert in Chatbot engineering, driving and developing the technology and architecture and implementing market leading solutions that support esure's digital first mindset and creating a seamless and intuitive interface for our customers.

 

What will my role entail?

  • Take ownership for the design and implementation of AWS solutions that focus on customer experience and engagement. This will include chatbot design and development of that architecture.
  • Operate as the SME for Chatbot engineering solutions and work hand in hand with a wider squad to help problem solve when required.
  • Work as part of a larger squad and interact effectively with key internal partners in Data Science, Engineering, Operations and Technology.
  • Partner with AWS business development, sales and architecture teams to identify opportunities and solutions.
  • Operate as a Service Designer and a Software Engineer, with the customer experience in mind.
  • Stay up to date with AWS technology development and testing. Also to experiment with new AWS capability.
  • Using the latest AWS market knowledge, take a pro-active role in 2nd line support of applications and platform.
  • Act as the domain expert across the squad in your domain, coach and support others when required and ensure knowledge is shared across the wider team.

 


Qualifications

You are a good fit for the role if you have the following…

  • Proven record of using customer experience and engagement tools, preferably within the AWS and Amazon Connect ecosystem.
  • Experience with AWS services (eg. Amazon Comprehend, ContactLens, Lex, Rekognition, Textract, Translate, Transcribe), ideally in conjunction with customer experience and engagement.
  • Knowledge in voice systems, such as natural language chatbots, interactive voice response (IVR), and automated customer voice authentication.
  • Hands-on keyboard AWS implementation experience across a broad range of AWS Connect services.
  • Ability to develop AWS environments as code.
  • Cloud automaton tooling and scripting experience e.g. Terraform, Jenkins.
  • Awareness of security best practice pertinent to Amazon Connect and related systems
  • Use failure as opportunity and demonstrate the ability to learn quickly.

 

We’d also like to hear if you have…

  • Python experience and knowledge of LLMs a plus
  • Strong data skill, demonstrating a data centric approach and familiarity with data tools, such as Databrick, SQL etc



Additional Information

What’s in it for you:

  • Competitive salary reflecting your skills and potential.
  • Bonus scheme recognising your contributions.
  • 25 days annual leave plus 8 flexible days.
  • Flexible work options, including hybrid and part-time.*
  • Private Medical Insurance 
  • Career growth supported by training, mentoring, and resources!
  • Join networks to connect, learn, and share with colleagues.
  • Discounts on insurance products for you and family.
  • Support for a healthy lifestyle through various wellness programs.
  • Volunteer days and initiatives for a greener lifestyle.
  • Social recognition tool for colleague appreciation

 

*where available

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