Artificial Intelligence Business Analyst & Delivery Manager, IT Business Services

Join to apply for the Artificial Intelligence Business Analyst & Delivery Manager, IT Business Services role at ACCA Careers

Be among the first 25 applicants. This role will play a significant part in our transformational AI portfolio of work within the firm. You will be part of the extended leadership team to influence and drive forward strategy. The purpose of the function is to apply AI to improve employee experiences and provide time back to employees to work on value‑adding tasks.

Job Description

This role will drive the programmes through a combination of Continuous Service Improvement (CSI), redesign and help build requirements for AI‑powered solutions. You will establish and maintain relationships and work closely with partners and directors across the business to identify future opportunities for AI solutions and provide realisation of the benefits and outcomes.

You will be supported by a diverse and dynamic team of technologists based across different locations. The team is vibrant, energetic, intelligent, and always ready to surprise you with new ground‑breaking learnings.

• 
  
• Lead AI Discovery: Proactively identify and assess AI opportunities, conducting thorough analysis to determine feasibility and potential benefits, focusing on driving business value and efficiency.
  
• Solution Design & Development: Create detailed requirement documentation and define requirements for AI solutions, collaborating closely with Subject Matter Experts (SMEs) and developers.
  
• Stakeholder Management & Change Implementation: Manage stakeholder engagement, leading change management activities, including training, to ensure smooth adoption of AI solutions.
  
• Project Management: Oversee all aspects of AI projects, including setting deadlines, assigning responsibilities, monitoring progress, managing risks and issues, and coordinating testing with operational and technology teams.
  
• Relationship Building & Continuous Improvement: Cultivate strong relationships with business partners to identify and pursue future AI opportunities.
  

Essential

• 
  
• Process Design & Analysis: Proven experience in process design using tools like Visio, incorporating process mapping and task capture techniques, with a focus on identifying AI opportunities. Experience evaluating business processes for technology suitability, such as NLP, GenAI & machine learning. Experience writing test scenarios and creating test data.
  
• AI Expertise: Demonstrated success in delivering AI‑based solutions. Strong understanding of leveraging AI, prompt engineering and data science to optimise and enhance AI solutions.
  
• Analytical skills: Define clear and actionable requirements for the agentic AI solution, ensuring alignment with business objectives and facilitating effective collaboration between stakeholders and technical teams.
  
• Project & Stakeholder Management: Proven ability to manage and deliver multiple projects simultaneously in a fast‑paced environment, including senior stakeholder management (partners and directors). Experience working with offshore teams. Certified in Business Analysis or Project Management. Experience supporting the testing lifecycle for a solution.
  
• Problem‑Solving & Continuous Improvement: Excellent problem‑solving skills with a demonstrated ability to think creatively and apply Continuous Service Improvement (CSI) methodologies to enhance solution effectiveness. Proven ability to identify potential issues and develop innovative solutions.
  
• Communication & Collaboration: Excellent presentation, influencing, and documentation skills. Proven ability to effectively communicate with and motivate project teams, process SMEs, and stakeholders to achieve project goals. Ability to evangelise the benefits of AI to key stakeholders.
  
• Bachelor's or master's degree (or equivalent) in Data Science or Artificial Intelligence
  

Desirable

• 
  
• Professional services industry experience.
  
• Software development background
  
• Experience / Certified in cloud platforms.
  
• Certification in Prompt Engineering.
  
• Data Scientist certification.
  
• Demonstrates a strong understanding of and passion for AI and its most up‑to‑date applications and use cases.
  
• Certified in Azure AI Fundamentals.
  

Benefits

We deliver world‑class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more – together we are a true enabler for better business.

Hybrid working

You will be based in one of our UK Offices with hybrid working. Depending on the requirements of your role, you will have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You will get the chance to meet face‑to‑face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.

Location

Birmingham, England, United Kingdom

Mid‑Senior level

Full‑time

Information Technology

Accounting