We are looking for an AI Architect Thought Leader with extensive experience in designing AI solutions to drive innovation and strategic direction This role combines technical expertise with strategic thinking to shape the future of customer experience through artificial intelligence
Key Responsibilities
Lead the strategic vision for AI implementation in contact center operations
Develop and articulate thought leadership content through white papers presentations and speaking engagements
Guide crossfunctional teams in implementing cuttingedge AI solutions
Partner with stakeholders to identify opportunities for AI innovation
Evaluate emerging AI technologies and their potential application
Mentor teams on AI best practices and implementation strategies
Required Qualifications
Masters degree or PhD in Computer Science AI or related field
12 years of experience in AIML development and implementation
5 years of specific experience with contact center AI solutions
Experience with Azure AI and cloud services such as Azure OpenAI Azure ML Azure DevOps etc.
Proven track record of successful AI strategy development
Strong understanding of NLP chatbots and voice analytics
Experience with contact center platforms like Genesys
Skills
Generative AI + Azure OpenAI + Contact or Call centre Analytics + Genesys
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