Application Support - Elite 3E, InTapp - London,Bank Stn

Application Support Analyst with Elite 3E, inTapp application experience working for a professional serviece firm or related vendor required to join a leading professional services organisation based in Central London. Reporting to the Head of Business Intelligence, Technology, and AI Systems, The role is paying upto 80k and it it is Hybrid this role is crucial for ensuring the stability, efficiency, and scalability of our business technology, data, and AI systems part of a department of 12, it is Hybrid and the offices are based in Central London near St Paul's station.

Skills required

3E, IntApp, Elite, Data Insights, AI, Machine Learning, Data Science, SSRS, PowerBI, Workflows.

You'll play a pivotal part in assisting with the administration and enhancement of our key applications and their associated processes. A proactive approach to identifying and delivering new innovation opportunities will also be a key aspect of your contribution.

This role involves essential day-to-day tasks to maintain and improve the stability, security, and user adoption of applications across the organisation. You'll work closely with key process stakeholders to minimise disruption to business operations and contribute to upgrading our core applications.

Mitigating Risk & Driving Projects

The Application Analyst will be responsible for mitigating risk by:
·Centralising documentation
·Standardising processes
·Serving as an additional point of contact for application-related issues
Additionally, you'll contribute to accelerating the implementation of new projects by providing dedicated expertise in configuring, testing, and deploying professional services application solutions.
Beyond project work, you'll also:
·Play a vital role in the day-to-day running of systems
·Resolve user issues
·Optimise workflows
·Ensure the organisation's applications align with evolving business needs by collaborating with various business stakeholders.

Main Responsibilities:

·Ensure the organisation's business-critical systems (including financial platforms) run smoothly and are regularly maintained for optimal performance.
·Dedicate time to manage upgrades, implement new features, and support system rollouts.
·Create and maintain reporting solutions (e.g., SSRS and Power BI reports), implement new features, and support system rollouts.
·Help document processes, configurations, and workflows to reduce the risk of single points of failure.
·Serve as a go-to expert for user queries, providing timely support and training to boost user confidence and system adoption.
·Work closely with all departments to ensure systems are aligned with both current operations and future strategic goals.
·Play a vital part in supporting month-end and year-end close activities, ensuring data accuracy, system balancing, and compliance with financial controls.
·Focus on continuous improvement, identifying opportunities to streamline workflows, automate tasks, and introduce new tools including AI and Machine Learning that enhance productivity.
·Provide second-line support for financial systems.
·Maintain balancing routines within financial systems and resolve discrepancies.
·Liaise with internal teams and third-party vendors to resolve issues.
·Manage system administration setups.
·Assist in implementing system improvements and roadmap items.
·Configure application templates.
·Reconcile data across finance systems.

Experience and Skills Required:
·Experience within a systems team in a professional services environment.
·A strong understanding of operational processes within professional service firms.
·Knowledge of professional practice management systems and relational databases.
·Excellent communication and problem-solving skills.
·Highly motivated, eager to learn, and a strong team player.
·Strong organisational skills and attention to detail.
·Ability to work under pressure and manage priorities effectively