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Amazon Connect Developer

Areti Group | B Corp™
Sheffield
11 months ago
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Amazon Connect Developer


Job Description:

We are seeking a talented and experienced Amazon Connect Developer to join our team. The ideal candidate will have a strong understanding of Amazon Connect and its capabilities, as well as a proven track record in designing, developing, and implementing robust and scalable contact center solutions.


Key Responsibilities:

  • Design and Development:Design, develop, and implement complex Amazon Connect contact flows to automate workflows, improve customer experience, and increase operational efficiency.
  • Integrate Amazon Connect with other systems and applications, such as CRM, ERP, and other cloud-based services, using APIs and other integration methods.
  • Develop custom scripts and integrations to enhance the functionality of Amazon Connect.
  • Testing and Troubleshooting:Conduct thorough testing and debugging of Amazon Connect solutions to identify and resolve issues.
  • Monitor system performance and troubleshoot any problems that arise.
  • Maintenance and Optimization:Maintain and optimize existing Amazon Connect solutions to ensure optimal performance and reliability.
  • Stay up-to-date with the latest Amazon Connect features and best practices.
  • Collaboration:Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to understand requirements and deliver solutions.
  • Communicate effectively with technical and non-technical stakeholders.


Required Skills and Experience:

  • Strong understanding of Amazon Connect, including contact flows, IVR, outbound dialing, and analytics.
  • Proficiency in scripting languages such as JavaScript and Python.
  • Experience with API integrations and web services.
  • Knowledge of cloud technologies, particularly AWS.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.


Preferred Skills and Experience:

  • Experience with Amazon Connect APIs.
  • Knowledge of contact center technologies and industry standards.
  • Experience with machine learning and AI concepts.
  • Certifications in AWS or Amazon Connect.

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