AIOps Engineer

Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day.
It’s why we’re on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves!
We change lives by making it simple to switch and save money and that’s why good things happen when you meerkat.

We’d love you to be part of our journey.
As the AIOps Engineer, you will support ownership of designing, implementing and maintaining infrastructure solutions that utilise artificial intelligence, automation and data-driven insights to enable and support our colleagues. This role bridges the gap between Infrastructure Engineering and modern AI and ML based systems to create intelligent and adaptive infrastructure whilst ensuring alignment with architectural principles, security policies, and service delivery standards within the Enterprise Services team.
Enterprise Services systems include MS Azure, Entra and the Office 365 ecosystem, services that support End User Compute as well as numerous SAAS applications such as Atlassian and Slack.

Everyone is welcome.
We have a culture of creativity. We approach our work passionately, improve constantly and celebrate our wins at every turn. We are an inclusive workplace and our employees are comfortable bringing their authentic, whole selves to work. Everyone is welcome. Be you. This means we’re excited to hear from people with a range of skills, experiences and ideas. We don’t expect you to tick all the boxes, but would love to hear what makes you great for this role.

Some of the great things you’ll be doing:
• Own the delivery of technical change across the Enterprise Services estate, including projects involving new or emerging technologies.
• Proactively pinpoint areas where automation and AI can drive significant improvements in team performance and scale operational impact across the business.
• Stay abreast of industry trends and emerging technologies, identifying and introducing capabilities that deliver measurable value to the business.
• Integrate and optimise tools for real-time system monitoring, performance tracking and automated remediation.
• Ensure service stability, security and scalability to required service levels.
• Deliver operational support to business customers, exceeding their expectations.
• Proactively improve processes, software and systems, automating wherever possible.
• Ensure that standards/processes are followed and write relevant documentation.
• Ensure that tasks are completed to a high standard and according to agreed timescales.
• Contribute to technology audits and data access requests.

What we’d like to see from you:
• Strong communication and collaboration skills
• Microsoft Azure cloud computing
• Windows Operating Systems
• Office 365 ecosystem
• Microsoft Copilot or similar AI technology
• Infrastructure as code tooling
• Proficient in scripting languages
• Understanding of security practices, principles and application, including Access Control
• Passionate about great customer outcomes
• Innate technical curiosity

There’s something for everyone.
We’re a place of opportunity. You’ll have the tools and autonomy to drive your own career, supported by a team of amazingly talented people.
And then there’s our benefits. For us, it’s not just about a competitive salary and hybrid working, we care about what matters to you. From a generous holiday allowance and private healthcare to an electric car scheme and paid development, wellbeing and CSR days, we’ve pretty much got you covered!

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