Job Title: Account Manager

About Us

Ami AI

https://www.meetami.ai/

Ami AI provides intelligent conversational solutions that help enterprises support customers and boost revenue. We specialise in safe, non-hallucinating, and controllable artificial intelligence, tailored to address both general and specific challenges. Our unique mixed-model architecture leverages both Prescriptive and Generative models for optimal control and performance.

Ami AI has now had millions of conversations and a growing client base, working with well-known companies and brands including Marks & Spencer, TV Licensing, Southern Water, the RSPCA and the British Army Recruitment.

We are a small, tight-knit, talented team, composed of creative individuals with diverse skills, stretching across development, linguistics, client management and tech, and are looking for a motivated, personable like-minded individual to join us.

We work hard and take great satisfaction from Ami AI’s successes.

The Role

We are looking for an experienced client manager/account manager, to help us take Ami AI’s customer service solutions to the next level.

This role will require you to engage with clients from a variety of sectors, including clients at an enterprise level, and work closely with our Head of Client Services to optimise how are we working with our client base.

We expect you to advocate for Ami AI whilst keeping the clients’ objectives at the forefront of everything you do. Maintaining and growing existing accounts, supporting new business and managing complex projects will the focus of your daily routine.

This role will be London based and will require at least 3 days a week in a central London WeWork office, with the option to work full-time from the office.

London based candidates only.

Job Description & Responsibilities

• To serve as a lead point of contact for individual client accounts and account management matters.
• To focus on creating new business with existing clients and manage quotes and sign-off for these opportunities.
• To operate with a commercial mindset, identifying strategic account growth opportunities to drive new recurring revenue for existing accounts.
• To build and maintain, long lasting client relationships.
• To develop relationships with stakeholders across our clients’ businesses with varying seniority and expertise.
• To maintain existing client accounts effectively, considering the following: a) Assistance with client requests & escalations as required and b) Presentation of the latest reporting and data insights.
• To support the on-boarding of new business, managing project delivery and requirements.
• To ensure that project delivery is timely and successful, meeting the needs of both the client and Conversations by Ami.
• To manage projects objectively, maintaining a clear view of the end goal, and communicating this to both the client stakeholders and internal senior management.
• To engage expertise across the business (development, linguistics, support) appropriately, and at relevant intervals.
• To clearly communicate updates/concerns to the Head of Client Management or other relevant personnel on a regular basis.
• To collaborate with the sales team to support in the provision of case studies, demos and win stories.

Skills Required

• 1-2 years’ experience in an account management/client management role.
• Previous experience delivering client-focused solutions to meet customer needs preferred.
• An undergraduate degree (BA or BSc) is preferred.
• Tech/SaaS background preferred.
• Experience in a small business/start up environment preferred.
• The ability to manage multiple accounts with strong attention to detail.
• Clearly demonstrate an ability to communicate, present to and influence stakeholders.
• Excellent listening, negotiation, and presentation skills.
• Strong verbal and written communication skills.
• A friendly and approachable mindset to new tasks.
• A strong willingness to learn and develop as an account manager.
• An adaptable work approach and the ability to thrive under pressure.

You will get

• Pay rises in line with the company’s success.
• 20 days holidays plus bank holidays.
• Birthday voucher.
• Early Friday finish.
• Monthly team social activities.
• To be part of a young, fun, creative and ambitious team.
• Company pension.

Job Type: Full-time

Pay: £35,000.00 per year

Schedule: Monday to Friday

Ability to commute/relocate: Central London (requirement)

Work Location: LONDON

Education: Bachelor's (preferred)

Experience: 2 years in Account Management (preferred)

Work authorisation: Right to work in the UK required (no UK Work VISA sponsorships available)

Ideal Start date: November 2024

Application deadline: 18/10/2024

Expected start date: 03/11/2024