Global Head of Production Support
This role involves leading and scaling Thought Machine's global production support function for the Vault Platform, ensuring high availability and reliability for core banking and payments systems. The person will drive a strategic shift from reactive incident management to an AI-enabled, engineering-led support model, while ensuring compliance with financial regulations and seamless 24/7 operations across regions. They will act as the top incident escalation point, lead systemic improvements, and collaborate closely with engineering teams to treat reliability as a core product feature.